1. What the service offers
Morada OS is an artificial intelligence workspace for teams, offering:- Chat with an AI assistant, with response modes for everyday work and for deeper analysis.
- Connection to third-party tools (Google Workspace, Microsoft 365, Notion, HubSpot) upon each user’s authorization.
- Spreadsheet and document analysis with generation of reports, calculations, and new files, in a protected environment.
- Management of the organization’s knowledge library (Brain), with smart search and source citations.
- Generation of management reports and presentations.
2. Conditions of use
By using Morada OS, the contracting organization and its users agree to:- Use the platform only for legitimate purposes related to their activities.
- Keep their access credentials safe and confidential.
- Not submit malicious content or content that violates applicable law or third-party rights.
- Not attempt to overload the service or circumvent its security mechanisms.
The organization is responsible for removing access for team members who leave.
3. Assistant actions and human approval
The Morada OS assistant can prepare actions in the customer’s systems, such as sending emails, creating CRM records, or messaging on Teams.- Mandatory review: none of these actions run without the user’s explicit approval, after reviewing the details.
- Responsibility: users are responsible for the actions they approve. Morada.ai is not liable for damages resulting from commands expressly approved by the user.
4. The parties’ responsibilities
Customer obligations
- Ensure that data entered into the platform and connected tools was collected lawfully, in compliance with the LGPD.
- Keep their accounts in good standing with the integrated external providers (Google, Microsoft, HubSpot, Notion).
- Immediately report any suspected security incident involving corporate credentials.
Morada.ai obligations
- Provide the service infrastructure with high standards of availability and stability.
- Guarantee the confidentiality of processed data and ensure no customer data is used to train third-party AI models.
- Provide technical support through the official channels.
5. Technical limits and service levels
Usage quotas
Usage volume and available response modes depend on the plan contracted by the organization.
Third-party services
Instability in Google, Microsoft, Notion, or HubSpot services is outside Morada.ai’s control and does not constitute platform unavailability.
Maintenance windows
Scheduled maintenance is announced in advance on status.morada.ai, preferably during low-usage hours.6. Ownership of data and technology
- Customer data: all documents, spreadsheets, conversations, and files uploaded to Morada OS are and remain the exclusive property of the customer organization.
- Morada.ai technology: the Morada OS software, interfaces, trademarks, and code are the exclusive intellectual property of Morada.ai.
7. Suspension and termination
Access to Morada OS may be preventively suspended in case of:- Serious violation of these terms or the acceptable AI use guidelines.
- Misuse that puts the service’s integrity or stability at risk.
- Contractual default.
8. General provisions
These terms are governed by the laws of the Federative Republic of Brazil. The competent venue is defined in the contract signed with each organization.Contact
For contractual questions or enterprise terms:Email:
contato@morada.ai
Hours: Monday to Friday, 9 am to 6 pm (Brasília time).